| Job location: |
Mankato, MN United States |
| Requisition code: |
290493 |
| Date posted: |
09/04/09 |
| Job type: |
Full-Time |
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| Job Category: | Other
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| Region: | Mankato
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| Job Description: |
| Primary responsibilities include providing telephone user software support to new and existing Internet and Digital TV subscribers, assisting prospective subscribers with questions concerning HickoryTech's service offerings and compatibility issues, and assisting in maintaining customer support database and software support material. This is a part time position working approximately 25 to 30 hours per week on the overnight shift (10 p.m. to 8 a.m.). |
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| Education, training, experience: |
| Critical job requirements include two years of experience with personal computers, including Internet, experience with Windows 3.x through Windows XP, MAC OS and/or TCP/IP, knowledge of standard Internet services including SMTP, POP3, DNS and FTP, proficient with all versions of Microsoft Outlook and Outlook Express, an understanding of all Microsoft and Macintosh operating systems, and excellent verbal and written communication skills. Customer service experience, call center experience and one year advanced education in computer science or related field preferred. |
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